The Double Glazing and Conservatory Ombudsman Scheme ( DGCOS ) has been established to help tradesmen such as double glazing installers and conservatory companies in the UK.
Installers who become members of the DGCOS will be able to offer their customers a range of policies, including deposit protection, work in progress insurance and an insurance-backed guarantee. Homeowners, meanwhile, will be offered access to professional mediators, independent inspectors and a dispute resolution and arbitration service conducted by the Ombudsman. The DGCOS scheme will offer installers protection against unfair complaints from customers and companies who withhold payment for completed work.
The DGCOS scheme, which has been trialled for over two years, will be promoted by national TV and radio advertising campaigns fronted by Nick Ross, the former presenter of the BBC’s Crimewatch and Watchdog programmes.
In brief, DGCOS is offering consumers safeguards and protection including:
1 – Accredited Installers
2 - Deposit Protection
3 - 10 Year Guarantee
4 - Insurance Backed Guarantee
5 - Free Advice Line
6 – Ombudsman Protection
To protect homeowners further DGCOS provide access to professional mediators, independent inspectors and a Compensation Fund to honour awards made by the Double Glazing and Conservatory Ombudsman Scheme.
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